Oh, what a pet peeve this is for me. I know that we are now a more "casual" society these days, but even in the midst of that, one thing should remain the same; performing the duties of your job in the manner in which they are supposed to be performed. I can't help but to notice that this one simple concept is lacking in so many people lately in businesses all across the board. There really need to be classes in business and service etiquette, because more and more people these days just don't seem to have it. I'm sick of trying to do business with people who don't know how to be professional.
First of all, when someone walks into your store, office, restaurant, etc, greet them. Yes! That is part of your job to greet the customer! OMG, who knew? I can't tell you how many times I've walked into a store or business, and the person in charge or behind the counter either ignores you, looks up and just waits for you to speak, or flips their head indicating "what?". God forbid they actually say "Hello" or "How can I help you?" This nonchalant, "so what, you're here" attitude is something I'm seeing more and more often lately when I go to shop or get service somewhere. You want my repeat business, you'd better be a bit more welcoming and professional when I come into your store. Why is that so hard?
Secondly, please don't greet me as "Hey", "Yo", or "What's up". Are we BFF's and nobody bothered to inform me of it? Are we 'homies' that were just hanging out on the street corner together drinking a 40 last night? I swear, I've never seen you before! What is this "Yo"? Or "Hey". We are not at some party! This is a business!!
I walked into a sewing machine store some months ago, and upon my walking in to purchase a machine (I was so ready to buy!), the proprietor of the store looks up from the counter and says "Wassup!", all casual and laid back like I'm somebody he is super familiar with and maybe even dated in the past. He looked to be about late forties/early fifties, white male, by the way. I'm like "what???". I said to him "do you greet all of your customers with "Wassup?" How about "Hello, how can I help you?" He goes "what's your problem, you uptight or something?" I'm like, "Nope. No problem at all, because I'm not going to be doing any business with you. You just lost a sale!". I turned on my heel and walked out. I then went home, got on the internet and ordered myself a really nice sewing machine on Ebay. The nerve! What was he, smoking weed?? The unprofessionalism of some people astonishes me! "Wassup, indeed!"
My favorite is the guy that burped into my ear on the phone while taking my food order. Here I am ordering a mini pizza from one of my favorite neighborhood restaurants, busy telling the guy on the phone what I want on it and suddenly this loud "BBUUUURRRRRRPP!!" erupts out of nowhere from the other end of the line. Without missing a beat and without saying the least bit of an "excuse me", the guy just continues on "that's pepperoni you want on it, right?" I actually couldn't answer him for a couple secs, I was so shocked. I was about to get a bit belligerent and tell him how rude I thought he was, but then I remembered; don't ever piss off anybody that is going to handle or serve you your food. He's not the cook, but he's going to bag it up. I decided to stay cool so my food didn't end up with any little "surprises" on or in it, you know? But wow, what a NERVE, huh? It's a wonder I kept my appetite. After that little incident, I refuse to order from the place when that guy is taking orders. If he picks up when I call, I just hang up on him. I call back until one of the other order takers answers. Kinda feels good to do that to him, lol.
Imagine having a customer service rep, or any business person just belch in your ear and not even excuse themselves. Yow! People just have no boundaries whatsoever these days!!
I have a million other stories of where I've dealt with severe unprofessionalism, but I will stop here. If I told even half of them, this post would take days!!! What's the worst unprofessional pet peeve of yours? With me, not being greeted or being greeted inappropriately ticks me off. I also don't like it when they don't say "thank you" at the end of the sale, especially if it's at a small business. I'm helping you pay your bills...you'd better thank me! lol. Another thing I hate is when someone that's supposed to be giving you service is texting or playing around with their little device and they don't stop immediately when you come up to ask for something. I walked into a store recently, and the girl behind the counter finished her texting for a good 30 seconds before finally acknowledging me and saying "Can I help you?". Well, damn, at least she got the second part right! ;)
I know I'm definitely a Diva on all of this, but years ago when I had my very first jobs as a receptionist, cashier, and waitress, I was trained to treat all customers like kings, and I did! The type of customer service that I gave when I did these jobs is something I hardly ever see these days.
I swear, I need to give a class! ;)